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TechTrak
(v1.0)
-- Help desk system
Price $ 8995
(Retail Price $154.95)
Summary
TechTrak is an innovative product for tracking technical support problems.
Easy and fast designed for fast paced support and problem assistance. Simple and easy to use, TechTrak rocks.
Learn More...
Some of TechTrak's many features
- Create customers on-the-fly for any help desk problem.
- Searchable unlimited problem/solution areas..
- Show by tech, customer, categories, modem, computer, operating system…almost endless
- Automatic customer information fill in for help desk.
- Customer lookup by any field.
- Discount, adjustments.
- Easy to use reconciliation.
- Work order filters - active, closed, all.
- Help desk tickets by technian, by types of work, by customer.
- Display individual or by customer work orders and by open or closed status.
- Help desk tickets ...as well as on-the fly reports.
- Highly configurable and customizable for YOUR business.
Typical Uses
- Internet support calls.
- Computer support.
- Internal customer support for a variety of issues
Handy Software Add-Ons
- Integrates with WWWTrak, using customers, usage: current and last months. Allowing billing concerns to be addressed before support issues
- Easy to use with accounting packages, such as business works.
Screen Shots
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